Purchasing a new cell phone over break? Be aware of this info before you buy

If you get a new phone, here is what you need to know so you don’t lose access to your George Fox email, Canvas, Zoom or other apps that use Multi-Factor Authentication (MFA). If you only use Okta Verify or Google Authenticator, the app will transfer to your new phone but not the account information.

Before purchasing a new phone, make sure that you have one of the following methods also set up:

  • SMS Authentication (text message)
  • Voice Call Authentication

Multi-Factor Authentication: Set up a Second Authentication Method

You will not be able to use Okta Verify or Google Authenticator until you go through the setup process again. Here are the directions to set up Okta Verify and/or Google Authenticator when you have a second method setup: Multi-Factor Authentication (MFA): I Got a New Phone.

If you got a new phone and activated it without SMS or Voice Call set up, then you must contact the Service Desk.

Questions regarding MFA? Contact the Service Desk at servicedesk@georgefox.edu or 503-554-2569.

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