Some words of instruction if you buy a new phone over break
With the Christmas season upon us, many will take advantage of the phone deals being offered. If you get a new phone, here is what you need to know so you don’t lose access to your GFU email, Canvas, Zoom or other apps that use Multi-Factor Authentication (MFA). If you only use Okta Verify or Google Authenticator, the app will transfer to your new phone but not the settings.
Before purchasing a new phone, make sure that you have one of the following methods also set up:
- SMS (text message) Authentication
- Voice Call Authentication
You can have multiple methods active at the same time. Click this link to access Multi-Factor Authentication: Set up a Second Authentication Method instructions.
You will not be able to use Okta Verify or Google Authenticator until you go through the set-up process again. Here are the directions to set up Okta Verify and/or Google Authenticator when you have a second method set-up.
If you got a new phone and activated it without SMS or Voice Call set up, then you must call the Service Desk at 503-554-2569.
Our office will be closed Dec. 22 through Jan. 1.
Questions regarding MFA? Contact the Service Desk at servicedesk@georgefox.edu or 503-554-2569.