In the spring of 2014 George Fox University libraries participated in LibQUAL, a survey that measures patron perceptions of library service. The survey, which was administered through the Association of Research Libraries, has been used at over 1,000 libraries since 2000. About 600 George Fox students, faculty, and staff completed the survey.
Respondents were asked to rank statements about the level of Affect of Services (staff and services), Information Control (print and online resources, and ease of access), and Library as Place (facility and space) on a scale of 1 to 9.
Each statement was ranked for minimum acceptable level, desired level, and perceived level. Perceived levels that fell between the minimum and desired level are considered within the “zone of tolerance.” Perceived levels falling below the minimum level of acceptability are considered outside the zone of tolerance, and thus problem areas.
Respondents were also asked to indicate frequency of library use, overall satisfaction, and literacy outcomes. In addition, comments were possible through a comments box.