{"id":19022,"date":"2018-09-20T13:34:34","date_gmt":"2018-09-20T20:34:34","guid":{"rendered":"http:\/\/blogs.georgefox.edu\/dminlgp\/?p=19022"},"modified":"2018-09-20T13:34:34","modified_gmt":"2018-09-20T20:34:34","slug":"hijacked-amygdalas-and-other-primitive-concerns","status":"publish","type":"post","link":"https:\/\/blogs.georgefox.edu\/dlgp\/hijacked-amygdalas-and-other-primitive-concerns\/","title":{"rendered":"Hijacked amygdalas, and other primitive concerns"},"content":{"rendered":"

\"\"<\/a>I settled into 12D, my economy class seat on the Toronto-Miami flight this morning, and pulled out my book, Judith Glaser\u2019s Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results,<\/em> reading the chapter on how the amygdala can be hijacked. Next to me was a woman who was breathing heavily, clenching her fists, clearly stressed. I broke one of my foundational rules of airplane travel and popped my privacy bubble: \u201cAre you a nervous flyer?\u201d Sandra replied in the affirmative, and I began applying lessons learned in the book[1]<\/a> as I attempted to reframe, refocus, and redirect her mind to more pleasant thoughts of her son and places she enjoyed travelling to. We ended up having a life-giving conversation all the way down the Eastern Seaboard.<\/p>\n

This week\u2019s book by Glaser exists as proof that combining two formerly unjoined words, developing a pop psychology with handy mnemonics applicable for business contexts, and marketing the hell out of them will bring fame, profit, and thrust you to the top of Google\u2019s search engine[2]<\/a>. Just like David Livermore who coined \u201cCultural Intelligence\u201d and also developed his own certification program for companies[3]<\/a>, Glaser has established a niche by which she dominates the field. The definition of entrepreneur is one who creates a need where none formerly existed; now, companies like Union Carbide[4]<\/a>, New Wave Entertainment[5]<\/a>, and Proctor & Gamble\u2019s subsidiary Clairol[6]<\/a> gladly pay Glaser to assist them in overcoming stuck communications patterns of Tell-Sell-Yell for greater collaborative partnerships that smooth human resources internally and produce profit externally. My hat is off to Ms. Glaser.<\/p>\n

What Glaser is marketing is simple. Learning to listen, surrendering agendas, starting with humility, and understanding that success comes with win-win, not win-lose. She coins new terms and uses acronyms to allow for easy recall, and her approach is memorable and useful for any student of leadership. The framework for her method is summarized in a \u201cConversational Dashboard\u201d which urges leaders to move toward Level III listening for sharing and discovering together and away from Tell-Ask Level I conversations.<\/p>\n

These \u201cConversational Makeovers\u201d assist in helping people move from self-protection to partnership through using the \u201cTRUST Checklist\u201d:<\/p>\n